Returns & Exchanges
If you are not happy with your purchase, you can return any goods within 30 days of receiving them. Items must be returned unworn, unwashed, undamaged and unused, and in the original packaging. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note, we do not reimburse the return shipping fees unless the return is due to a defect in quality.
To begin the return process, please send an email to firstname.lastname@example.org with ‘Goldthread Shop Returns’ in the subject line.
Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.